The first step in the Transition Handover-In phase is analyzing the contract and Service Governance Plan(SGP) to understand the scope and requirements with respect to Access Management. The Request Fulfillment Manager must obtain a clear understanding on how measurements (in terms of Service Level Agreements (SLA), Key Performance Indicators (KPI) etc.) for Access Management are defined and how its performance will be monitored and reported.

Since the Access Management process is critical for managing the confidentiality, integrity and availability of data, the Request Fulfillment Manager should obtain and understand the security and regulatory policies that the Client aligns to. Clarity should also be obtained on the security expectations of the Client (and Capgemini) with respect to Access Management.

It is also suggested to obtain and review all the available information on the Access Management process: in terms of existing policies, processes, procedures, workload information and work instructions. These could either serve as an input for planning for Access Management in the engagement and can also be reused as needed. Risks and issues pertaining to Access Management are identified and the appropriate mitigation plan should be put in place. The Request Fulfillment Manager should also review and clarify any other agreements or obligations made to the Client from Access Management perspective.